Shopping at SHEIN comes with much convenience, but just as all other online stores, SHEIN cannot guarantee that all items shipped will satisfy their customers and as a result, you as the customer would likely want to request a refund, which of course, requires you to return your purchase for inspection.
While SHEIN refunds typically require you to return the item, you can be lucky enough to get a refund without having to return your purchase to SHEIN—more like a win-win situation.
With that said, this guide compiles a couple of tips to help you get a SHEIN refund without having to return the item. Before we go any further, keep in mind that whether or not you are required to return the item is solely SHEIN's decision, and the tips I'll share aren't always guaranteed but are worth a try.
Understanding the SHEIN Return Policy
The SHEIN return policy is what governs returns in general on the platform. That is, if an item is to be returned or exchanged, it needs to meet the return requirements imposed by this policy.
Whether or not you're returning an item to SHEIN, you need to keep this policy in mind. Let's brief the important sections of this policy.
When you purchase an item from SHEIN and need a refund, you'll have up to 30 days from the date of purchase to request a refund. The item must be unworn, unwashed, and still have the original tags attached—that is, its original packaging. While most items are covered by this policy, there are a few exceptions including; bodysuits, lingerie, and beauty products.
After requesting a refund from SHEIN, they'll typically process your request within 7 business days. This period includes that of the item inspection (if in case you returned the item). If your request gets approved, SHEIN will issue you a refund to the original payment method or a credit to your SHEIN wallet.
Does SHEIN Offer Refund Without Requiring Return?
While it may be hard to believe, SHEIN does offer returns without requiring you to return the item to them. This can't be officially confirmed since it isn't mentioned anywhere. I think they keep this a secret to make sure there are no complaints from others who were required to resend their items.
However, it is no straight thing and is considered more of a game-of-luck.
How to Get a Refund on SHEIN Without Returning
SHEIN's return policy is clear—most refunds will typically require a refund, and unlike its close competitor Temu, SHEIN does not mention anywhere in its return policy that it doesn't require customers to return items in some cases.
With that said, you should know by now that getting a refund without returning on SHEIN is much of luck, however, there are a few tips to increase your chances for this, including;
1. Requesting Refunds for Low-Value Products
Low-value products are typically those within the range of $1-$20. Let's say you request a refund for an item that cost you $7, there's less chance that SHEIN will ask you to return the item, especially if it isn't the first return as the shipping cost might cost you even more than the value of your purchase.
So the lower the value of your purchase, the more you increase your chances of getting refunds without returning the item to SHEIN.
2. Requesting Refunds for Damaged Orders
Receiving damaged products is no new thing when it comes to shopping online—and that's, in most cases, the major downside of shopping online because you can't determine its quality before purchase.
Temu's customers have complained receiving damaged products from the platform—well, that's one of the major downsides for discount shopping. However, receiving a damaged product that can't no longer the shipped can be a good thing because considering its state, you might not be required by Temu to return the item before you get a refund.
3. Just Hope for Luck
While it is difficult to determine whether Temu will require you to return your item, if you're lucky enough, you might not be required to return an item for refund regardless of its value and present condition. That is, you can still get a refund for a costly purchase without returning it.
Also Read: 7 Websites Like Temu and SHEIN
Conclusion
SHEIN return policy is what governs returns on the platform and if you're looking to get a refund but don't want to return the item, you'll only have to rely on a few tips since this isn't mentioned in the policy.
Requesting a refund for low value and damaged orders is more of a tricky step to getting refunds on SHEIN without returning the order to them, but I can't promise anything here since this is no guaranteed approach.
The steps are simple—just request for a refund as you'd normally do and wait for SHEIN's response. If you were lucky enough, you won't be required to return your item.