SHEIN is a popular fast-fashion giant, known for its trending and affordable clothing. However, some clients may receive items that do not fit them or clients may not receive what meets their expectations.
That's where the SHEIN exchange comes in! A good and assured manner or process to ensure customers or clients get the perfect fit.
Well in this post we will go through the details of the SHEIN exchange policy, exploring its benefits and procedure.
Eligibility for the SHEIN Return Policy
The return process on SHEIN is governed by a return policy that ensures both the seller and the customer are satisfied, or in other words, part in good terms.
With that said, the following are the conditions to be met in case you need a return to be covered by SHEIN's return policy:
- SHEIN's return timeline is 30 days so you have up to 30 days to decide if an item is right for you. Any item you're looking to return after 30 days of purchase won't be covered by the return policy.
- Almost all items are covered by this policy with a few exceptions including bodysuits, lingerie, swimwear, jewelry, underwear, event and party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
- The item you want to return must be sealed in its original packaging and must not be used. You can't return an item that has been used, worn, damaged, washed, or altered in any way.
- Your returns must have a return label otherwise, they won't be accepted.
- You must request for a return through SHEIN's customer service before initiating the return process otherwise, it won't be accepted.
- SHEIN does not offer Freight To Collect (FTC) service for returned items.
Once you're sure your item meets the following conditions, you are ready to engage in the return process.
SHEIN's Return (Exchange) Process
Unlike with other platforms, returning an item on SHEIN is very easy and straightforward as long as your item meets the aforementioned requirements.
The return process is typically as follows:
- First, go to SHEIN's website and contact Customer Service by clicking through the option in the top right corner. You can also do this through the SHEIN mobile app.
- Identify the item(s) you would like to return and tell them why you want to return this item.
- Give them some time and they'll come back to you with a proper reply and a return label to be attached to your return.
- After receiving a reply from them confirming you can return the item, start packaging up the item(s) to be returned with the original packing.
- Take the package to a local post office and drop it there.
Tip!
Items returned by SHEIN's return policy are typically processed within 7 days after receiving your package. If everything looks good, you'll receive a refund within this period. You'll receive the refund either through your SHEIN wallet or your original payment account.
If you need a replacement or you're looking to exchange a damaged item instead, you should expect SHEIN to do the replacement after reviewing your returned item.
SHEIN Return Label
The SHEIN return label is what identifies your return as one that has gone through the complete process. Usually, when you request a refund on SHEIN, they'll review your request and give you a return label. This return label is a unique identifier that you'll have to print and attach to your returning package.
So if you're looking to generate a SHEIN return label, the only way to do so is by placing a return request through SHEIN's customer service.
Can I Return an Item to SHEIN Without Its Original Packaging?
No, SHEIN's return policy is clear—you can't return an item to SHEIN that's not sealed in its original packaging. The reason SHEIN requires original packaging returns is that it wants to protect its sellers by making sure customers don't use the items before they return them.
Also Read: Websites Like Temu and SHEIN
Are SHEIN Returns Free?
Yes, all first return orders on SHEIN are free. So if you're looking to return multiple items without having to pay for the shipping fees, make sure you gather them in a single order and request for refund. Your return package will need to carry the "Return Label" on it for it to be eligible for this free return.
How to Get a Refund On SHEIN Without Returning
Believe it or not, SHEIN does refund some orders without requiring a return. While there's no direct way to qualify for this, you may get a refund for items of low value on SHEIN without having to return the item.
So to get a refund without returning the item to SHEIN, just follow the normal steps—that is contacting customer service and explaining why you need a refund. If you're lucky enough, they won't require you to return the item.
The decision on whether a refund request wouldn't necessarily require a return is solely SHEIN's and there's no trick to playing around this.
Conclusion
While shopping online offers much convenience, things might not always go the way we expect as most orders either get damaged or aren't what we ordered in the first place.
As a reputable online shopping store, SHEIN features a return and exchange policy that governs the way items are returned to SHEIN making sure the two parties (both the seller and the buyer) don't lose anything. Returning an item SHEIN is very easy and straightforward as long as this one meets the requirements to be returned. You should expect a refund within 7 days after returning your package to SHEIN.